Q: How can I find what I'm looking for on your site?
A: If you're looking for something specific on nmdr1outlet.com, try entering your search terms into the search box located in the upper right-hand navigation bar. Search boxes are located on nearly every page of our online store. Simply enter the name of the product you're looking for, or enter the item number, and click the "Search" icon to the right. If you are not quite sure what you're looking for, try browsing by clicking on the categories under the Search box. As you click our main categories, subcategories will appear below each section. When you find an item that interests you, click the title or picture of the item to see its detail page. Here you will find more information about the item, including price, color, and size.
Q: How do I create an account?
A: Use the "Register" link at the top middle of our website.
Then simply follow the instruction to complete setting up your account. Your information is never sold to any other company and is kept completely private.
Q: Is my personal information secure?
A: nmdr1outlet.com is committed to respecting the privacy rights of website visitors. It is our policy to not sell or otherwise exchange private information, such as your name, credit card number, or address to any third parties. We use VeriSign SSL to process your credit card information.
Q: Does nmdr1outlet.com accept credit cards and debit cards?
Q: How do I know my order has been placed?
A: You can check you have received a dispatch confirmation email from us.
Q: Can I make a change on my order, add an item or make an address correction?
A: Due to our high volume, all orders that are processed successfully go directly to the shipping floor within minutes after the order is placed to get it shipped to you as quick as possible. We are unable to modify or cancel your order once it has been placed and handed over to our warehouse. Please make sure all information is correct before placing your order.
Q: Will I be emailed my tracking number once my order ships out?
A: Yes, you are emailed your tracking number once the order has been approved to ship, assigned a tracking number and handed over to the warehouse for shipment. Please note: Although your order has been marked shipped and you receive this email confirmation, please allow up to 48-72 hours for tracking information to be available.
Q: How can I check the status of my order?
A: Follow the link on your order confirmation page updated tracking number or log in to your account to see the most updated order status, Or simply contact our customer service. We also have live chat customer service representative during business hour from 9am-5pm PST time Monday-Friday.
Q: What will happen if I didn't get my package but FedEx tracking says that it has been delivered?
A: Customers should call our Customer Service so that we can file a FedEx Claim. It usually takes 7 to 14 business days for FedEx to process the claim. If the claim is approved, the customer can either get a full refund or Foreplay can ship the order again with signature required. If the claim is not approved by FedEx, customers will receive half of the Purchase Order amount as store credit.
Q: I entered the wrong address, what can I do to have the package shipped to the correct address?
A: We are unable to modify any order once it has been placed and sent to our warehouse for shipment. However, if your order has already been shipped, your order will come back to us as undeliverable. A shipping fee of $5.95 will be deducted from the credit amount on all unclaimed and undeliverable orders.
Q: When will my order arrive?
A: Total Delivery Time = Shipping Time + Processing Time
We usually process orders within 24 hours, but in some cases, it can take up to 48 hours. To calculate when you will receive your order, you need to consider the processing time as well as the shipping time to your country (see the countries shipping time here). For example, if you live in New Zealand your total delivery time will be 2 days processing + 3-8 days shipping, so you can expect to receive your order in 5-10 business days after you have placed it.
Deliveries are subject to stock availability. If we have a problem with your order such as unavailability of an item we will call you. If you are unavailable we will send you an email telling you what action we are taking. Some of our delivery methods allow a full trace of your shipment from dispatch until delivered and signed for by you. We use a number of carriers to safeguard delivery to you. Our charges to you cover all postage, packing, and insurance up to the value of the goods you are buying.
Q: How can I cancel my order?
A: We are unable to modify or cancel your order once it has been handed over to our warehouse. It is impossible to locate one order out of hundreds that are awaiting shipment.
Due to our high volume, all orders that are processed successfully go directly to the shipping floor within minutes after the order is placed to get it shipped to you as quick as possible. We are unable to modify or cancel your order once it has been placed and handed over to our warehouse. Please make sure all information is accurate when placing your order.
If the customer refuses to accept the package upon delivery, customers will receive store credit (less shipping and handling) and an additional $5.95 charge for return shipping
If you are not satisfied with your order, you can exchange or return the item (if applicable). Please see our return/exchange policy for further information.
Q: What if the item I purchased does not fit?
A: If you are not happy with the fit of your item, you are welcome to return or exchange it. All returns must include their original packaging and tags. However, customers are responsible for the return postage and ensuring the items are sent back to us. As a courtesy to our other shoppers, we ask that all items be tried on over your undergarments. We will pay for the shipping of exchanged replacement items back to the customer one time per order. For more information, please read our entire return policy.
Q: What if I do not like the item I purchased?
A: If you are not happy with the fit of your item, you are welcome to return or exchange it. All returns must include their original packaging and tags. Customers are responsible for ensuring the items are sent back to us. As a courtesy to our other shoppers, we ask that all items be tried on over your undergarments. For more information, please contact us.
Q: How do I make a return?
A: If you would like to make a return, please return the item(s) with a copy of the invoice and Return Authorization Form. Returns can be sent to the address stated on the top of the invoice. Please see our return/exchange policy for further information.